Privacy Policy – TheFoodbakers

1. What information does TheFoodbakers collect from customers?

We collect personal information that you provide to us, including your name, delivery address, phone number, email address, and order specific records required to fulfill food transactions.

2. When is my personal information collected by the shop?

Information is explicitly gathered when you place an order over the phone, send a message via WhatsApp, submit a query through email, or request delivery to your address.

3. How is my personal contact information used?

Your details are used solely to process food preparations, fulfill home deliveries, verify payment parameters, respond to customer inquiries, and occasionally share menu promotions if opted in.

4. Will my physical address be shared with external third parties?

No. Your home or office delivery address is strictly handled internally and with dedicated delivery staff. We do not sell, trade, or distribute your personal location records to third-party marketing companies.

5. How does TheFoodbakers secure the collected customer data?

We implement practical operational and digital protections to keep your personal logs safe. Access to your contact number and delivery logs is confined strictly to authorized personnel handling your orders.

6. Do you use web cookies or automatic online trackers?

As we primarily manage direct order bookings via phone and WhatsApp, we do not deploy invasive online user-tracking scripts. Any future web interfaces will transparently list specific non-tracking session cookies.

7. Can I request the deletion or update of my contact files?

Absolutely. You can call or email us at any time to request that we update outdated contact numbers or permanently clear your order histories and delivery location records from our active internal logs.

8. Are electronic payment records or bank account details stored by you?

No. Because we specialize in Cash on Counter and Cash on Delivery transactions, we do not log or store credit card information or sensitive electronic financial records within our systems.

9. How long do you retain customer order histories?

We keep record sets only as long as necessary to fulfill accounting requirements and continuous service support. Inactive customer address records are systematically archived after an extended period.

10. Is personal data collected from children under Islamic dietary rules?

We do not intentionally gather records from minors. Our catering and baking services are targeted directly at adults capable of processing household catering orders.

11. Will my details be used for unauthorized WhatsApp bulk messaging?

We strictly oppose spamming protocols. Your phone number is utilized only for direct conversational order routing, fulfillment logistics, or critical changes regarding your current baking schedule.

12. What legal data frameworks regulate the store’s handling of customer profiles?

We align data management policies with consumer privacy regulations applicable in Karachi and Pakistan, ensuring legitimate, non-exploitative handling of private individual address details.

13. Do you record or log customer phone calls?

We do not routinely record standard phone orders. Any text-based delivery details provided over WhatsApp are retained purely as functional references for delivery accuracy.

14. How are privacy protocol changes communicated to regular consumers?

Any structural revisions to this Privacy Policy will be actively updated on our distributed operational materials or can be requested directly via email at rizwanaanjum0321@gmail.com.

15. Who can I contact regarding personal data complaints or inquiries?

For any data handling concerns or questions about your private records, please reach out directly to our management via phone at 03194029590 or email us directly.

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